Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE.

Privacy Policy Consent

The Website and its Content is owned by Alexandra Vaganova, LMFT and owner of Serenity Space Therapy (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our Website (“Website”).

This Privacy Policy describes how we collect, use, process, and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. Please read this Privacy Policy carefully.

Changes to Policy

We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will inform you via email and/or a prominent notice on our Website.

Consent

By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.

Information We May Collect

Personal Information

We collect personal information from you to provide you with a positive experience. We may collect:

• A name and an email address for newsletters.

• Billing information for payment processing.

• A name and an email address for contact or marketing purposes.

• Information from co-branded offers.

Voluntary Provision of Data

Please note that the Personal Data you give to us is voluntary, and you may opt-out or request deletion at any time.

Restrictions on Participation

If you choose not to provide certain Personal Data, you may not be able to participate in certain aspects of our Website or Content.

Other Information We May Collect

• Anonymous Data Collection. We may use your IP address to maintain our Website's quality.

• Use of "Cookies.” We may use cookies. Disabling this function may diminish your experience.

What We Do with the Information We Collect

• Contact You. We may contact you based on consent, contract, or legitimate interest.

• Process Payments. We use third-party payment processors that comply with the GDPR.

• Targeted Social Media Advertisements. We may run social media ads or create look-alike audiences.

• Share with Third Parties. We may share your information with trusted third parties.

Viewing by Others

Your voluntarily shared Personal Data may be seen, collected, and used by others.

Submission, Storage, Sharing, and Transferring of Personal Data

Storage and Access

Personal Data is stored internally or through a data management system.

Transferring of Data Internationally

We may transfer data internationally. Users in the European Union should be aware that we share Personal Data outside of the European Union.

If you have any questions or concerns, please get in touch with us at alexandravaganova@gmail.com.

Last Updated: August 22023

 Data Management

• A. Data Retention

• We retain your Personal Data for the minimum amount of time necessary to provide you with the information and/or services that you requested from us. We may include certain Personal Data for longer periods if necessary for legal, contractual, and accounting obligations.

• B. How You Can Access, Update or Delete Your Personal Data

• You have the right to:

• Request information about how your Personal Data is being used and request a copy of what Personal Data we use.

• Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed.

• Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”).

Security and Confidentiality

• A. Confidentiality

• We aim to keep the Personal Data that you share with us confidential, with specific conditions for disclosure.

• B. Passwords

• Details regarding username and password responsibilities and our commitment to confidentiality.

• C. Security

• We take steps to protect your Personal Data but cannot guarantee complete security. Breach protocols are described.

Communication Preference

• A. Unsubscribe

• Information on how to unsubscribe from our communications.

• B. Anti-Spam Policy

• Our compliance with the CAN-SPAM Act of 2003.

Other Policies

• A. Third Party Websites

• Our policy on linking to other websites and our responsibility for their content.

• B. Children’s Online Privacy Protection Act Compliance

• Our compliance with COPPA and the GDPR.

• C. Notification of Changes

• How we notify you of changes to our policies and your continued responsibilities.

Data Controller and Processors

• A. Our Role and Responsibilities

• We are the data controllers as we collect and use your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR-compliant.

• B. Contact Information

• If you have any questions about this Privacy Policy, don't hesitate to get in touch with us at alexandravaganova@gmail.com or 2699 Stirling Rd C - 403a, Fort Lauderdale, FL 33312, USA.

Last Updated: August 2023

NOTICE OF PRIVACY PRACTICES FOR THERAPY CLIENTS OF THE THERAPIST WITHIN SERENITY SPACE THERAPY

Note: This NPP is relevant only for clients receiving therapeutic care from the therapist(s) of The Therapist Within Serenity Space Therapy. Use of this website is not intended as therapy.

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Definition of "Medical Information"

The term "medical information" is synonymous with "personal health information" and "protected health information." It refers to any identifiable health information, whether oral or recorded, that:

• Is created or received by me (a healthcare provider), health plan, or others.

• Relates to your past, present, or future physical or mental health; the provision of health care; or the payment for health care.

As a Licensed Marriage and Family Therapist and a Master’s Level certified Addiction Professional licensed by the State of Florida, I create and maintain treatment records containing identifiable health information about you. These records may be referred to as "medical records" or "mental health records."

Uses and Disclosures Without Your Authorization

For Treatment, Payment, or Health Care Operations

Federal privacy rules allow me, as a health care provider with a direct treatment relationship with you, to use or disclose your personal health information without written authorization for the following purposes:

• For Treatment:

• Example: Consulting with another licensed provider about your condition for diagnosis or treatment.

• Note: Disclosures for treatment are not limited to the minimum necessary standard, as full information is required for quality care.

• For Payment:

• Example: Providing your health records to your health plan to determine payment eligibility.

• For Health Care Operations:

• Example: Sharing your mental health records with your health plan for an audit to review competence, performance or detect fraud or abuse.

PLEASE NOTE: I or an authorized person in my practice may contact you for appointment reminders or to provide information about treatment alternatives or health-related benefits that may interest you. Written authorization is not required for such contact.

Your privacy and the confidentiality of your medical and mental health records are of paramount importance. This notice is designed to inform you of the ways your medical information may be used and to assure you of the protections in place to maintain your privacy. Please feel free to contact the practice with any questions or concerns about this Notice of Privacy Practices.

Other Uses and Disclosures Without Your Authorization

I may be required or permitted to disclose your personal health information (such as mental health records) without your written authorization under the following circumstances:

• Court Orders: Disclosure is compelled by a court pursuant to an order.

• Administrative Agency Requests: Disclosure is compelled by a board, commission, or administrative agency for adjudication or investigation pursuant to its lawful authority.

• Legal Proceedings: Disclosure is compelled by a subpoena, notice to appear, or other provision authorizing discovery in legal proceedings.

• Arbitration: Disclosure is compelled by an arbitrator or arbitration panel during lawful arbitration.

• Search Warrants: Disclosure is compelled by a lawfully issued search warrant to a governmental law enforcement agency.

• Patient Consent: Disclosure is compelled by the patient or the patient's representative.

• Child Abuse or Neglect: Disclosure is compelled by the Florida Family Code if child abuse or neglect is suspected.

• Elder or Dependent Adult Abuse: Disclosure is compelled by the Florida Human Resources Code if elder or dependent adult abuse is suspected.

• Threats to Self or Others: Disclosure is compelled if you are determined to be a danger to yourself or others.

• Imminent Physical Violence: Disclosure is compelled if you communicate a serious and imminent threat of physical violence against an identifiable victim(s).

• Coroner Investigations: Disclosure to the coroner to determine the cause of death, in the event of your death.

• Appointment Reminders and Information: I may contact you to provide reminders or health-related information, as indicated above.

• Health Oversight Activities: Disclosure to a health oversight agency for legally authorized activities, such as audits or investigations.

• U.S. Secretary of Health and Human Services Investigations: Disclosure is compelled to investigate or determine compliance with federal privacy requirements.

• Other Specific Legal Requirements: Disclosure is otherwise specifically required by law.

Important Note:

• Minimum Necessary Standard: Generally, uses or disclosures will be limited to the minimum necessary to accomplish the intended purpose. This standard does not apply to disclosures for treatment purposes, as full information is needed for quality care.

• Revocation of Authorization: You may revoke your written authorization at any time, with limitations as described above.

• State Law Compliance: If Florida law provides greater confidentiality or rights regarding your records, I will abide by Florida law.

PLEASE NOTE: The above list is not exhaustive and informs you of most circumstances when disclosures without written authorization may be made. Other uses and disclosures may be made only with your written authorization, even though certain exceptions apply. Feel free to consult with the practice if you need more specific information regarding the use and disclosure of your personal health information.

Your Rights Regarding Protected Health Information

• Request Restrictions: You may request restrictions on certain uses and disclosures. The request may not be obliged.

• Receive Confidential Communications: You have the right to receive communications by alternative means or locations.

• Inspect and Copy Information: Subject to limitations (e.g., psychotherapy notes), you can inspect and copy your health information.

• Amend Information: You may request an amendment or addendum to your records, subject to specified reasons for denial.

• Receive an Accounting of Disclosures: You can request an accounting of disclosures, with exceptions like treatment or disclosures made with your authorization.

• Obtain a Paper Copy of this Notice: You may request a paper copy of this notice at any time.

NOTE: Requests should be made in writing and delivered to the practice. For more details or limitations on these rights, please contact the practice.

My Duties

• Privacy Maintenance: Required by law to maintain the privacy and confidentiality of your information.

• Compliance with This Notice: Required to abide by this notice and reserve the right to change terms.

• Privacy Officer Responsibilities: Includes developing and implementing clear privacy policies, ensuring they are followed, and training employees.

• Contact Person: Any complaints or questions regarding privacy may be directed to Alexandra Vaganova.

Complaints

• Filing a Complaint: You may file a complaint with the practice or with the Secretary of the U.S. Department of Health and Human Services.

• Contact Information for Complaints: Alexandra Vaganova, (954) 999-2320, alexandravaganova@gmail.com.

• Federal Complaint Information: U.S Department of Health and Human Services, Region IV, Office for Civil Rights, Atlanta, GA 30303-8909.

• No Retaliation: There will be no retaliation for filing a complaint.

Additional Information

• Contact for Questions or Further Information: Alexandra Vaganova, LMFT, MCAP, (954) 999-2320, alexandravaganova@gmail.com.

• Address of Practice: 2699 Stirling Rd C - 403a, Fort Lauderdale, FL 33312, USA.

• Effective Date of Notice: January 15, 2021, updated on August 12, 2023.

Please feel free to contact the practice if you have any questions or need further information regarding your privacy rights and the policies described in this notice.